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alexamantea
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No mobile data

I have recently switched my mobile chip from Giff Gaff to Virgin Mobile and I am so frustrated on how my internet connection just doesn’t work. Even where the coverage area tool says I should be getting good 4G signal indoor and outdoor.

I wonder if there is anything I could do to try to make this work better?

Regards

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enlli
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Re: No mobile data

If you have no data the most likely cause is missing APN settings

TRY: text ALL to 789922

Alternatively the settings are in a sticky at the top of this group

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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alexamantea
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Re: No mobile data

Hi, thanks for your reply.

I don't think it is an APN thing. My data eventually works. Specially when I leave the city for work.
It seems to be a bad coverage issue in my city. It fails to work 90% of times. And the coverage area tool tells me I should be getting at least a decent reception outdoors.

I wonder which network Virgin is using. I heard some people complaining about VOdaphone's 4g in my city as well.
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Zak_M
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Re: No mobile data

Good evening @alexmantea 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your mobile services. 

 

So that I can assist you further, would you possible be able to provide me with a post code of a local shop,  I would like to look at the masts in the local area and see how they are looking. 

 

Kind regards,

Zak_M

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