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adammo97
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No mobile data whilst I’m on a call

Hi all,

recently ive been noticing that when I am on the phone to someone, I cannot use my phone to browse the web or check anything that would use my data? Also when navigating with maps, I took a call and I couldn’t use maps whilst on the call? Why is this happening? 

 

Why can I not use data whilst on a call, this seems like a pretty basic function available to most networks?

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paulchambers061
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Re: No mobile data whilst I’m on a call

It should be working, I just tested it and it worked. One thing I will say, because vm don't have 4g calling yet, the phone drops to 3g or 2g to make calls. 

Maybe where you are calling from has a slow data throughout rate or is using 2g. Is it everywhere, or just in some areas.

The maximum data throughout is only about 220kb/s on 2g. You'd notice the data slowdown calling on 2g

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japitts
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Re: No mobile data whilst I’m on a call

Last time I checked, EE only had simultaneous voice & data on 3G, not 2G. 2G would certainly be somewhere between "painful" and "basic" in any case.

I've got VoLTE and only 2G/3G or 3G-only modes allowed, so no way of testing it.

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paulchambers061
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Re: No mobile data whilst I’m on a call

Correct. Earlier when I tested it I was out and on 3g.

Now at home I tested it with 2g and WiFi off. Went to a web page and on a call. "No Internet". 

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teabag
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Re: No mobile data whilst I’m on a call

Just done a test on 2g as well, as soon as a call started = no internet connection.

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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Forum Team
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Re: No mobile data whilst I’m on a call

Hi adammo97,

 

Thanks for getting in touch with us via the Community 🙂 

 

So this is definitley not something I have heard of before but I am going to dig a little deeper and find out what is happening for you. 

 

Are you able to help me out with the following information?

 

Does this happen on every call?

What is the make / model of the handset?

Is the handset from ourselves?

When you make a call, do any of your symbols at the top change at all?

Are you using one of the older red sims or a newer purple one?

 

 

Let me know and I will be happy to help 🙂 

 

Thanks 

 

 

Nat
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fatfei
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Message 7 of 8
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Re: No mobile data whilst I’m on a call

Was there a solution to this? I noticed this sometimes happens to me. I notice it whilst driving with the satnav on (waze) and whilst using the handsfree at the same time on a call. The waze app says "no network connection) in red and the data symbol (3g,4g,etc) is gone.

Samsung S9

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Re: No mobile data whilst I’m on a call

Hi there fatfei, thanks for posting on here.

 

I'm sorry to hear that you are experiencing this mobile data issue.

 

Can you please input the following into your phones dialler *#1234# and let me know what information shows.

 

Thanks

 

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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