No mobile data after SIM change for upgrade

[saragennari]

Hi, I changed SIM card after being sent the new one due to the system upgrade, but the new SIM doesn't let me have any mobile data, can an engineer get in contact please? 🙏🙏 This is a massive inconvenience 

[Travis_M]

Hi @saragennari

Good morning and thanks for posting on our community forum and a big warm welcome with this being your first post here.

Sorry to hear about the issue with your mobile data, I am going to drop you a private message now to collect some more information and investigate further, please keep an eye on your inbox for a message from myself.

Regards