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No login details due to hack

Tortoise1
Tuning in

I can not log into my VM mobile account due to a recent hack on my VM email which has now been locked I really need to change my mobile account email asap but cannot remember my security question 

2 REPLIES 2

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @Tortoise1,

Welcome back to our Community Forums! Thank you for your post and I'm sorry that you're having issues with your online mobile account. I can see that my colleague was assisting you with the cable side of things. I'll be happy to help here.

In order to amend any details, I'll send you a Private Message to confirm some information before we can change anything. I'll send you a Private Message, please keep an eye out for an envelope at the top right corner of your Forum page. If you're having issues accessing this, please let me know and I'll help. I'll be in touch soon.

Thank you. 

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @Tortoise1,

Thank you for coming back to me via Private Messages! I'm glad that I was able to help amend your contact information as requested.

If there's anything else we can do to help, please let us know. We're here to assist. 😊

Thanks!

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs