on 18-05-2023 10:39
This is now my second day of no incoming calls or texts.
Rang Customer service yesterday and they told me their was a problem that was being looked at and should be fixed by 6pm yesterday, they also said they would email be updates - which never came.
Does anyone have any idea when this will be fixed???
on 18-05-2023 11:05
I am also having this problem, very annoying and this is costing me money as I use this phone for work. Does anyone have updates, I have spoke to customer service who told me it was a known fault and they where working on it.
on 18-05-2023 11:09
Yep - costing me money from clients not being able to call me and also not getting calls from hospital about treatment I'm having at the moment!
on 18-05-2023 16:02
I seem to have sorted it.
Took the sim card out, put it back in and 'refreshing sim data' came up - then loads of texts came through and I can now receive incoming calls.
Perhaps its something to do with the O2 swap???
on 18-05-2023 16:08
Hi Fastra, thanks for your posts and updates on the forum and sorry to hear of the issues with your mobile services today.
Thanks for letting us know it's been resolved now after you've removed and re-inserted your SIM in the handset, we're glad to know this is sorted for you.
Please, have a read here for more on our migration to O2 mobile where you'll find all the info you need.
Let us know if you have more questions, happy to advise.
on 18-05-2023 16:54
still actually on Virgin though
on 18-05-2023 16:57
Thanks for confirming this issue was not relevant or due to the migration, you'll receive the relevant communications from us when the time approaches for your switch so you know what to expect.
Any more questions, let us know.