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Amanda7
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No free speaker delivered

Where is the free speaker?

I ordered a phone for my daughter. She picked this phone because it came with a Bluetooth speaker.

It did not arrive with handset and 3 weeks later not received still.

Annoyed because there’s no customer service. I understand call centres maybe closed but I’ve tried endlessly to live chat but the options and the bots just don’t understand. I go through new customer handset to be told they will transfer me to right department and I go back around in circles. Tried for 4 days......so I’ll give this a go.

 

Any customer service on here!

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John_GS
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Re: No free speaker delivered

Hi Amanda7,

 

Thanks for posting and welcome to the community. 

 

Sorry for the confusion with the free gift. This is sent out 28 days after you've received the handset and can take upto 14 days to be delivered.

 

If you've not received it within those timescales, please do pop back to us and we'll be more than happy to assist you further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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