Virgin Media Community

[EmmaO]

The fibre broadband is down In my area. The app says call 789 to get unlimited  data while broadband is unavailable as I have an oomph sim. Juat did that was told because I have an order for a phone you can't give me unlimited data unless you cancel my order. 

It took me three hours over phone / online to finally place that order. I would prefer not to do that again 

Besides I was ordinary a phone only not a new sim or sim contract. 

Can you upgrade my sim card to an unlimited package for this month then refund it on my next bill. 

 

 

I just want to use the Internet. This is ridiculous. 

[Zak_M]

Good evening @EmmaO

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that you broadband is down. 

If you have an ultimate oomph sim then your data would already be unlimited. 

Kind regards,

Zak_M

[EmmaO]

No it isn't 

It's is normally a 5gb sim. 8 have about 5gb roll over from month before. So I rang 789 to adjust it for this month while the fibre broad band wasn't working. And they said the wouldn't. Even though its in the agreement I should get unlimited data when virgin fibre broadband goes down. 

[Zak_M]

Thank you for coming back to me. 

The ultimate oomph sim is unlimited data you can find more information about that here. 

Are you able to confirm you are an ultimate oomph customer? 

Kind regards,

Zak_M

[EmmaO]

So I need to be an ultimate oomph sim card holder. 

Because the screenshot from the virgin app said just oomph sim holder. 

Can you check if I am an ultimate oomph sim holder.

 

[Zak_M]

Thank you for coming back to me. 

We can take a look at that for you, I will pop you over a PM so that I can get some account information. 

Kind regards,

Zak_M

[EmmaO]

Hello

I messaged you back in PM. 

[Zak_M]

Thanks EmmaO,  

I have since responded. 

Kind regards,

Zak_M