No delivery

[rasha1980]

Hi,

I made an order today and my direct debit and credit was accepted and was told it would be delivered tomorrow however I’m now being shown that my order is parked. This isn’t really acceptable when everything has already been accepted and I’m currently in an urgent need of a new phone for a birthday present that will be missed , so there is no point 

order number is 100001828697070

please update me ASAP

Kind regards

rasha 

[Kath_F]

Hi Rasha, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community.

Apologies to see that your order has been parked. Usually this means we need to double check a few things with you before we can fully accept the order. It could just be as simple as confirming payment details so try not to worry. It doesn't mean that the order hasn't been accepted. 

The team will be in contact with you however if you need to speak to someone asap then give them a call on 0345 600 078 for them to check things for you. 

Keep us posted on how things go. 

Thanks,

[rasha1980]

Hi,

Thanks for replying 

I have been talking and texting all day, as I need it urgently for a birthday present that will be missed. So if they can process it today, I need to let me know please so I can order it next day delivery from o2.

many thanks 

rasha 

[Kath_F]

Hi Rasha, 

Thanks for coming back to me on this. 

I believe the team that process these would have finished for the day today. 

As mentioned above, they will be in touch with you once they reach your order. 

Apologies that we are unable to help further on this. 

Thanks,