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martapinho
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No delivery email confirmation received

I have ordered my QuickStart self-install pack on 20.04.2021 order reference CH2001062436 due to delivery on the 27.04.2021 however I have never received an email confirmation from the Virgin Team. I have tried to contact the support both online and on the phone however no member of the staff could help me. 

This is my first experience with Virgin and as a brand new customer I am not happy. 

I would appreacite if anyone could help me.

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Zach_R
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Re: No delivery email confirmation received

Hi @martapinho,

Thank you for your post and welcome to our community forums. We're here to help.

I am really sorry to hear that you haven't received any email confirmation. Have you also checked your spam/junk folder to be sure that it hasn't arrived there?

I can see that the delivery date mentioned in your post has been and gone. Did this arrive okay? Have you been able to set everything up?

Thanks,
 



Zach - Forum Team


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