Virgin Media Community

[edinren]

am in France and no connection - data roaming will not work and no connection to any network. All settings were correct ahead of departure. what to do?

[Ryan_N]

Hi edinren, 

Thank you for your post and welcome to the forums. 

Sorry to hear you're not getting any connection whilst abroad we can't always guarantee 100% we can offer a service whilst away but I can certainly check your account to see if your profile is set up to do so 🙂

I will send you over a private message to confirm some details. 

Cheers, 

Ryan. 

[enlli · Accepted solution]

Worth Trying this

SIM TOOLKIT 

For Android:
Select Apps from the Home Screen
Select SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen

To Switch back when in the UK:
Select Apps from screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen

For iOS:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Manual
Select International and you are done, go back Home screen to retry

To change back when returning to the UK:
It is critical that you set the SIM roaming applet back to Automatic mode once in the Uf Settings > Mobile Data > Sim applications
Select SIM Applications
Select Roaming
Select Select mode
Select National - you are done, go back to Home screen
**

[edinren]

thanks for suggestion to change SIM application to manual, international. I now have connection. thank you

[Jodi_S]

Thanks for the update edinren,

Glad to hear that your issues has now been resolved with the amazing advice from @enlli.

If you have any further issues, please come back to us through this channel.

Kind regards Jodi.