Virgin Media Community

[Mimo2057]

I did not realise that I needed to turn on Roam Like Home before I left UK.  So I'm now in Spain with no service of phone, messages, data.  I've tried to access my account on my tablet to turn on roaming but my password seems incorrect.  I've asked to reset password but a code was sent by text to my phone, on which I have no service!  How can I manage to get set up?  Any thoughts appreciated...

[Ashleigh_C]

Hi there @Mimo2057

Thank you so much for your first post to our community forums and welcome to the team! 

I'm so sorry to hear that you are facing this issue with your data roaming. 

I'd be happy to take a look for you via a PM I cannot guarantee that we can set this up for you but we can certainly try, 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you.