on 27-07-2022 12:57
We are holidaying in Portugal and neither of our devices have Data or calls. They connect for a few seconds then drop off. I have roaming on and have select international and manual and it still won’t connect. I turned on roaming via my account and selected Portugal as our destination. We’ve been here 3 days and tried everything. We can’t call out and the hotel Wi-Fi is really poor. It is taking hours of our holiday to sort this and I’m getting a bit **bleep** off to say the least. I’d be grateful for any advice. I have done all the things suggested on other threads. Can virgin please contact me. Thanks in advance.
on 27-07-2022 14:29
Thank you for your post and welcome to the forums.
I am really sorry to hear of the issue you're having, I apologise for this - I can appreciate that when you're on holiday you want to make the most of it. When you mention that it connects for a few seconds and then drops off - is this the actual call or a connection to the network? When you've done a manual network search also, have you been able to connect to any other network?
on 27-07-2022 15:40
Hi Ryan. Thanks for getting back to me. When we first arrived it connected for 20seconds and then dropped signal. If I switch the phone off and back on it picks up the signal again for about 5 seconds and then drops it again. I get 4g briefly. I did select data roaming and Portugal before I left the uk. Even when I selected international through manual it didn’t connect. I have tried the 3 networks that are available individually to see if that works but it doesn’t. I am trying to get a mortgage application through and really need this sorted. My wife’s phone has the same issue she is also with virgin through my account.
on 27-07-2022 15:44
I apologise this is the case. As you can understand - we can't guarantee whilst abroad that the service will 100% connect, as it's completely out of our control. I just want to make sure this is made aware. It doesn't mean that we can't help to make sure we've tried everything. So with that, I will send you over a private message to confirm some details.
on 27-07-2022 17:24
on 27-07-2022 17:27
I did send it over a hour ago - it would be in the purple envelope top right.
on 29-07-2022 10:21
Fantastic to hear! Thank you for letting me know 🙂