Since about a month ago whenever I attempt to connect to data when connected to 4g it never connects. So I have to change to 3g whenever I use data. It has worked before, and I have tried all the common things. (Reset apn, take sim out & clean, and restart phone)
Thanks for posting and welcome to the community.
I am sorry to hear of the 4G issues - is this happening everywhere you go or just in 1 specific location?
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Thanks for confirming this. I'm sorry to hear 4G isn't working, wherever you are. I've attempted to locate a service on our end, but have been unable to do so. Is this a Virgin Mobile SIM, or O2 SIM?
Can you please also confirm which device you have? Does the issue persist when trying the SIM in a different handset?
Thanks for popping back with those details. To clarify, have you always experienced this issue since using this device, or has this only begun to happen recently?
Can you please also try the following:
- Select Apps from Home Screen
- Select Virgin SIM Toolkit Icon
- Select Roaming
- Select Mode
- Select International, reboot the device and then change back to Automatic and reboot once more