Like others I'm having problems getting data in Spain (Majorca). Tried all the network setting fixes and manually choosing international network and then moviestar 4g which works until I connect to wifi, but when i'm back on data I have to change all the settings again every time.
When I got to Spain I had a text message from Virgin saying my device settings weren't recognised and to call 789. This gives a very short message in French (!) that's probably something like we're shut until Monday (it's Sunday today). I've got a oneplus 5T and notice oneplus isn't even listed in the sport section for settings, which isn't filling me with a lot of hope!
Hi there @Biggy5, welcome to our forum and thanks for your post.
I'm sorry to see that you have been having issues using your mobile data connection in Spain. Just to confirm, did you reset your roaming settings at least 24 hours before you left the UK? If not, can you please log into your online account here to reset the service. Once done can you please try rebooting the phone to see if this helps?
Also if you are using an Android or Apple handset it may be best to try the Sim tool kit. The below information will advise how this can be used.
For Android: Select Apps from the Home Screen Select Virgin SIM Toolkit Icon Select Roaming Select Mode Select Manual Select International-you are done, go back to Home Screen
To Switch back when in the UK: Select Apps from Home screen Select Virgin SIM Toolkit Icon Select Roaming Select Mode Select Automatic and go back to Home Screen
For iOS: Select Settings from the Home Screen Select Phone Icon Select SIM Applications On newer iOS 14 - Settings -> Mobile Data -> SIM Applications Select Roaming Select Mode Select Manual Select International and you are done, go back Home screen to retry
To change back when returning to the UK: Select Settings from the Home Screen Select Phone Icon Select SIM Applications On newer iOS 14 - Settings -> Mobile Data -> SIM Applications Select Roaming Select Mode Select Automatic mode - you are done, go back to Home screen
Thanks Nathan. I did all that and in addition need to manually select the network I want to connect to (I get offered a few and movistar 4g seems to work). Still lose all these settings when I turn the phone off or connect to wifi.