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No credit agreement document

I received my credit agreement email for a new phone and when I log in, it says error 110 document not found. Can anyone help? I can't get through on phone or message service and I needed my new phone tomorrow as was promised by Virgin.

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Very Insightful Person
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Message 2 of 8
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Re: No credit agreement document

Hello

Please do not double post as it will delay answering and also is against forum rules.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Message 3 of 8
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Re: No credit agreement document

I am having exactly the same problem. Ordered phone this morning, have you had any updates on the problem?

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Re: No credit agreement document

No nothing, I've messaged, tried calling but no reply so far. 

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Re: No credit agreement document

I managed to get through on the phone to them. They said that I need to wait at least 24 hours because due to the issues at the moment, the document is taking longer to be uploaded, hence the no document error. They just said to keep trying and at some point it should work over the next 24 hours.

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Message 6 of 8
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Re: No credit agreement document

Thanks, I called and got through in less than 5 mins strangely, also said same thing to myself.

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Message 7 of 8
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Re: No credit agreement document

Did you have any luck with your agreement? Mine still won't work.

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Message 8 of 8
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Re: No credit agreement document

Hi,

No I didn’t, I ended up cancelling it and getting my phone elsewhere!

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