I clicked on a link that popped up on my phone to update my carrier settings and since then have had no mobile service on my phone at all.
I'm currently on the line to Virgin Mobile to seek help on this problem but have been holding for 20 minutes, which has been sufficient time to sign up to and post on this board. Not exactly great customer service while my phone is down - but any help on solving this problem would be gratefully received.
Sorry for opening this up again after a few weeks, but I've been struggling to get a signal around my home for much of this week. The signal is fine in other locations. My son, also on Virgin but a different phone, appears to have a better signal even at home when I do not. I am struggling to find any information about whether there are any faults with the local mobile network, or to understand why my reception has suddenly got so bad. Grateful for any suggestions.