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jesshuck
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No calls

I am not able to answer or receive calls on my Virgin mobile. The phone may ring (sometimes doesn't even show) but other end doesn't connect and gets a phone turned off or unavailable message. Missed 2 urgent calls from school and not happy about this. 

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Emily_G
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Re: No calls

Thanks for the post Jesshuck and welcome to our community.

 

Can we please confirm how things are today?

 

Have you been in touch with the team since your post?

 

If not, can we please confirm if the signal is OK when this happens? 

 

Thanks, Emily.

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jesshuck
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Re: No calls

Still not working. I hadn't realised but today have been told people trying to get hold of me for a few days now. 

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Steven_L
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Re: No calls

Hey @jesshuck,

 

Are you still having issues with your incoming calls?

 

If you're still having issues, I can look into this further for you.

 

Have you recently been sent a new sim card? 

 

Regards

Steven_L

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