Virgin Media Community

[joejoe18]

Hi I'm in Ireland. I've turned roaming on so can get internet, but cannot seem to send or make calls. I've unlocked international call barring and ensured this is switched off.

Any ideas?

[Serena_C]

Hi @joejoe18

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding the mobile issues you are experiencing, I'm sorry to hear you are unable to make or receive calls whilst in Ireland. That is not ideal. Is it just calls you are having issues with, are you still able to send and receive text messages?

Firstly, check that Roaming is switched on and that your International Call Bar is turned off in Your Account. To do this:

    Log in to Your Account and go to Plan and Device
    Select the Manage Services tab
    From there, scroll down to the Roaming section
    Click the slider to the On position
    Whilst you're there, check that your International Call Bar is also switched off.

Let me know how things are working for you after this!

Best wishes,

Serena

[enlli]

Also worth manually choosing different networks

If that does not work then it is well worth trying the following:

For Android:
Select Apps from the Home Screen
Select SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen

To Switch back when in the UK:
Select Apps from screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen

For iOS:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Manual
Select International and you are done, go back Home screen to retry

To change back when returning to the UK:
It is critical that you set the SIM roaming applet back to Automatic mode once in the Uf Settings > Mobile Data > Sim applications
Select SIM Applications
Select Roaming
Select Select mode
Select National - you are done, go back to Home screen