Virgin Media Community

[Khalifa]

Hi there,

I hope someone can help me out. I have not been able to get my phone working since getting here. It is  not receiving calls or texts. 

i have forgotten my log in details and trying to get them is through my number where they send a text too... which i never get regardless of it resending.

I can't access any services here as they all work on the same principle of verifying everything via a text to your number...

Can anyone please help me as to how to fix this.

thank you

[Corey_C]

Thanks for your post and welcome to the community forums, Khalifa,

Sorry to hear that you have not been able to update or log into your account. This might be about having the roaming services activated.  You can find out how to turn on the service here.

I'll send you a PM to confirm your mobile account details.

Cheers,

Corey C

[Corey_C]

Thanks for replying, Khalifa,

You can now check that you handset is connecting to an available network. Depending on your handset make/model you would do this within the network settings, you can find out more here https://devicesupport.virginmedia.com/

Once your handset shows that it is connected to a network, by showing signal bars, then attempt to make a call and let us know how it goes.

Cheers,

Corey C