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djr_uk
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No Virgin Mobile/Virgin Media bonuses?

Hi all,

I have had virgin media for 21 years now. I was previously on o2 mobile for about 15 years. I've now switched to Virgin Mobile as i thought it'd be better being on both services (even though they're not technically connected) and what happens? 2 months later suddenly being on o2 gets you a speed increase on virgin media! 

The benefits of being on both: "Double data on every eligible O2 Pay Monthly plan in your name, in your household. Plus a Virgin Media broadband speed boost to the next available level (if you aren’t already on the fastest speeds you can get in your area)."

Well i have unlimited data anyway on virgin mobile and its just me so i'm not that bothered about that but I thought i would have got the virgin media broadband speed boost because even though i'm not on o2 i'm on virgin mobile as well as virgin media?

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David_Bn
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Message 2 of 11
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Re: No Virgin Mobile/Virgin Media bonuses?

Thanks for your post @djr_uk

We would sadly have to advise that you would need to be an active subscriber to O2's service on a pay monthly SIM card to obtain the speed uplift.

Do feel free to give us a call on 0345 454 1111, to see if we can possibly offer you a greater speed at a suitable price

Kindest regards,

David_Bn

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djr_uk
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Re: No Virgin Mobile/Virgin Media bonuses?

Thanks for this.

It just seems a bit odd though doesnt it if you can feedback? So basically:

Virgin Media + O2 (both owned by Liberty Global) = Speed boost for loyalty

Virgin Media + Virgin Mobile (both owned by Liberty global)= No speed boost for loyalty.

 

BenMcr
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Re: No Virgin Mobile/Virgin Media bonuses?


@djr_uk wrote:

Thanks for this.

It just seems a bit odd though doesnt it if you can feedback? So basically:

Virgin Media + O2 (both owned by Liberty Global) = Speed boost for loyalty

Virgin Media + Virgin Mobile (both owned by Liberty global)= No speed boost for loyalty.


From early 2019 up till mid October the Boosted / Oomph bundles combined Virgin Media + Virgin Mobile in a bundle which increased the broadband tier as part of the offer - https://www.virginmedia.com/corporate/media-centre/press-releases/virgin-media-brings-it-all-togethe...

The Volt bundles replaced those with the Virgin Media + O2 offers instead.

**********************************
I work for Virgin Media - but all opinions posted here are my own
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enlli
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Message 5 of 11
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Re: No Virgin Mobile/Virgin Media bonuses?

On a technical point it's only 50% Liberty Global now. The other 50% is Telefonica.

 

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mobi
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Message 6 of 11
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Re: No Virgin Mobile/Virgin Media bonuses?

This is shocking. 

I am in the same boat. Virgin Media and Virgin Mobile customer. No boost for me!

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Ayisha_B
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Message 7 of 11
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Re: No Virgin Mobile/Virgin Media bonuses?

We do apologise for any inconvenience caused @mobi

 

Kind Regards,

Ayisha_B
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mobi
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Message 8 of 11
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Re: No Virgin Mobile/Virgin Media bonuses?

No worries Ayisha_B.

Not your fault. Some suit in the management/marketing team thought it was a good idea to alienate existing Virgin Mobile customers.

Maybe this was the point, to push us to o2 and eventually close Virgin Mobile? They dont need to be running two mobile phone operators I guess. 

Ayisha_B
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Message 9 of 11
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Re: No Virgin Mobile/Virgin Media bonuses?

@mobi, I will certainly pass on your feedback.

 

All the best.

Ayisha_B
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enlli
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Message 10 of 11
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Re: No Virgin Mobile/Virgin Media bonuses?

Deals change all the time and that is why I have always advised people not to go into long contracts. OK the minimum on Virgin is 12 months but I wouldn't go longer.

The change of networks will be the next big thing. There will be winners but enviably losers. If you are tied into a long contract and your signal disappears you have no way out 

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