cancel
Showing results for 
Search instead for 
Did you mean: 

No VM wall socket.

JoannaC
Joining in

Hello, I'm trying to set up my Virgin Media broadband. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket.

I was told when purchasing the broadband package that fibre was available here and I only need self installation kit. I would appreciate help with this. 

1 REPLY 1

Sabrina_B
Forum Team
Forum Team

Hi @JoannaC 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies you are facing installation issues, we can certainly assist you in this matter. We would need to bring you in for a private message to discuss this and resolve. 

 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

 

Thanks.

 

Sabrina