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Nick2t
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No Sim Detected

Only had the SIM a week and the phone now says No SIM. Old number came across ok but suddenly nothing .. Have tried the sim in another phone and nothing . However another sim from virginmobile works fine. What should I do??  Do Sims just stop working?! 

 

Motorola G7 phone. 

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DJ_Shadow1966
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Re: No Sim Detected

Hello

There is one thing you can try

1) Remove SIM with the phone turned off.

2) Clean the gold coloured contacts with a soft cloth

3) Put the SIM back in and turn the phone back on.

If after that you get the same message then a new SIM will be need they can go bad without warning sometimes.

Regards Mike

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Nick2t
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Re: No Sim Detected

Thanks for reply...have tried that sadly still nothing.  

Should I call to get a replacement?

 

 

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DJ_Shadow1966
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Re: No Sim Detected

Hello

Yes you can call may be a long wait on the line but what I will also do for you is escalate this to a member of VM forum team and somebody will be along to get this resolved in this thread.

Regards Mike

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Emily_G
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Re: No Sim Detected

Thanks for the post Nick2t and welcome to our community.

 

Can we please confirm if the SIM card initially worked in this handset before showing the above error message? 

 

Let us know, Emily.

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Nick2t
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Re: No Sim Detected

Yes the SIM worked originally and then suddenly stopped. 

 

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Emily_G
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Re: No Sim Detected

Thank you for confirming, I'm going to pop you over a private message now so we can pass security and look further into this for you.

 

Thanks, Emily.

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