Virgin Media Community

[Glanmores]

No mobile service in my area (Chorleywood) despite checking on service map (which assures me that I should have at least two bars of service outside). I have checked outside and been on walks with no change in two days. Incredibly irritating as I need to change my SIM card (arrived in the post two days ago) and I’m unable to text “ready” to the relevant number to switch as I have no service with which to do it. Unable to call for assistance either - same issue. Not a problem with my phones network settings either. Have tried that too. 

[Tom_W1]

Hi @Glanmores, thanks for your post although I'm sorry to hear of your concerns.

I'll need to send you a PM to look into things further for you, and I'll do my best to put this right for you.

Please expect this PM to arrive shortly and respond when you can!

Many thanks