It doesn't work in another phone, I've tried everything suggested on every website and forum - updating IoS (it's on an iPhone 6s) , resetting network settings, resetting phone , I've had a new SIM after texting customer services, the new one arrived, that didn't work , spent days trying to get through to customer services, finally they said it wasn't activated, waited 24 hours , reset phone, still doesn't work, that was a week or so. Been trying to get through to customer services on text for almost 2 weeks . This is my first experience of virgin mobile and I'm am genuinely staggered how bad it is. Can't believe Virgin put their name to this service. Terrible.
Yup, iphone / Android - all the same, wherever you are - don't worry after a 3rd new SIM I've given up and switched back to a mobile network that works - I have to say I'm amazed at how bad Virgin is - totally undermines the brand - wish I'd looked at Trustpilot before switching - peoples experiences on there pretty much reflect my own - terrible.