Hi guys, I have had "No Service" on my mobile, an iPhone 4S, for 3 days now (since 15 JULY). I bought my iphone on ebay a few years ago, it's not from Virgin.
It has worked well for years, so I am wondering if the service in my area has dropped, or my iphone is now faulty. I am in Plymouth, and haven't experienced service problems in this area before.
I haven't dropped it, or let it get wet.
I have tried shutting down my iphone and turning it on again (incl. remembering to unlock the SIM). I've also tried taking out the SIM and reinserting it. All to no avail.
I have tried to contact Virgin using a landline but it seems their call centres are all closed, and the 'live chat' info on their site doesn't have a button to click after the text, so I assume that their web people have removed it... hence I am posting here.
I can confirm that data protection has been passed and we're into the account.
So, I can see that we have your address updated and you're currently using a SIM card that is VM Controlled - therefore doesn't need updating either
Can you tell me more about the service issues, do you get this at home only or in certain locations? I can see a mast in your area is currently having a fault that may be the reason why you're struggling with our services