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'No Service while abroad'

Hi , just arrived in Spain , iPhone says no service . Have turned it on and off , still no service ....help ,,,,

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Re: 'No Service while abroad'

Hi Debbiem1234, 

Thanks for your post and welcome to our community. 

Sorry to hear you're unable to use your phone in Spain at the moment, this isn't what we like to hear. 

Have you used the services abroad before? 

Is roaming active on your online account? Just log in and check under plan and device. 

Which handset are you using? 

If you take a look at those steps for me and it's still an issue let me know and I can have a look via a personal message. 

:) 

Emma_C - Forum Team
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Re: 'No Service while abroad'

Hi ,I cannot check my virgin mobile account as I cannot get a signal !!!!!

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Re: 'No Service while abroad'

You should be able to check it via the same connection you're using to contact us on here, maybe WiFi? 

No worries though I'll pop you a personal message and grab some details. 

Emma_C - Forum Team
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