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Copmn
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No Service when Roaming in Portugal

I’ve got no service at all since arriving in Portugal, have checked all my account settings and tried selecting a network manually but nothing.

Any suggestions? Is there anyway I can contact Virgin Customer Services other than a phone number? 

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DJ_Shadow1966
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Re: No Service when Roaming in Portugal

Hello
Thank for joining in on the forum, we will try the best to get your issue resolved.

You can try the following if you have the newer (last 2 years) purple sim card, you can try the sim tool to get it working,

How to access the sim toolkit.

For Android:
Select Apps from the Home Screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen

To Switch back when in the UK:
Select Apps from Home screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen

For iOS:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Manual
Select International and you are done, go back Home screen to retry

To change back when returning to the UK:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Automatic mode - you are done, go back to Home screen

**It is important that you set the SIM roaming applet back to Automatic mode once in the UK or you will not be able to access service when you return.**

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Copmn
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Re: No Service when Roaming in Portugal

You have just made my day! Thank you so much. 

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Emily_G
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Re: No Service when Roaming in Portugal

Thanks for the post Copmn and welcome to our community.

 

Can we please confirm if this issue was rectified with the community suggestions? 

 

Let us know, Emily.

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Copmn
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Re: No Service when Roaming in Portugal

Yes it was. Shame Virgin Media make it so difficult to contact them and I had to rely on a helpful member of the public.

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Emily_G
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Re: No Service when Roaming in Portugal

Sorry to hear you had some trouble getting in touch with the team but we're glad this is now fixed.

 

Thanks, Emily.

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