Virgin Media Community

[jeffclark2009]

No Service whatsoever in Spain, please help!

[enlli]

Apart from the usual checks that Roaming is turned on and International Call baring off. The only other thing to check is the SIM Toolkit. Set Roaming to International rather than automatic 

[Paul_DN · Accepted solution]

Hi jeffclark2009,

Thank you for reaching out to us in our community and welcome, sorry to hear Roaming isn't working, did you make sure this was active on your online account before you left the UK?

Regards

Paul.

[SteveC6]

Had the same problem for 5 days. Then realised I hadn’t switched the Roaming on on my Virgin account app. I had already switched it on in phone settings.

[jeffclark2009]

Thanks Steve, that’s exactly what it was for me, didn’t realise you had to switch it on twice in two different places 👍👍

[jeffclark2009]

All sorted thanks Paul, had no idea that you had to switch Roaming on twice in two separate places.