Virgin Media Community

[SteveC6]

No msg on arrival. Wife’s Samsung part of Family package working ok. 

[Kain_W]

Apologies for the issues faced SteveC6,

Welcome to the community.

How many devices are affected?

Also do you have a spend cap on the affected numbers?

Thanks,

[SteveC6]

Only my device ending 902. Unable to get any network on it. Tried several fixes as suggested on here. No joy.

Ive a cap of £5. Same as my wife both on monthly contracts. Her Samsung is ok. 

[SteveC6]

Could you please send me the APN settings for IPhone 6. Thanks 

[enlli]

IPhones may have to have the roaming settings set to International in the SIM Toolkit application.

[Molly_T]

Hi Steve, sorry to hear of your difficulties using your iphone in spain. 

If you had network access on your phone I would also advise you can have your APN settings sent to your device, just text “ALL” to 789922.

Here is our help page for Iphone 6 which includes a section about the APN settings if you search in the bar at the top. 

It advises you go to SETTINGS > MOBILE DATA > MOBILE DATA NETWORK and then:

1) If you've had a new SIM since December 2017:
Internet APN Settings:
APN: goto.virginmobile.uk
Username: None
Password: None

MMS APN Settings:
APN: goto.virginmobile.uk
Username: None
Password: None
MMSC: http://mms.virginmobile.co.uk:8002
MMS Proxy: 193.030.166.002
MMS Max Message Size: 1048576

2) If you've not had a new SIM since December 2017
Internet APN Settings:
APN: goto.virginmobile.uk
Username: User
Password: None

MMS APN Settings:

APN: goto.virginmobile.uk
Username: None
Password: None
MMSC: http://mms.virginmobile.co.uk:8002
MMS Proxy: 193.030.166.002
MMS Max Message Size: 1048576

I hope this helps! Let us know how you get on. 

All the best! 

[SteveC6]

checked APN settings still no joy. 

[Paul_DN]

Hi SteveC6,

Thank you for the update, sorry to hear the APN settings didn't work, so I can look further into this for you, I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

[enlli]

If they are iPhones with finding SIM Toolkit and making sure the Roaming Settings are on International not automatic

[SteveC6]

All sorted now. 

After much searching, after 5 days I found that my Virgin mobile services setting wasn’t switched to Roaming although my phone was. 

Thanks for help along way. This might be the answer for lots of people. Stay safe