I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
I received the replacement SIM - I followed the instructions with the SIM, however still receiving no service?
I also topped up the card and logged into my virgin account and clicked on the option to activate new sim - I pressed this and received message "Sorry, but we haven't been able to activate your new SIM card."