Virgin Media Community

[Hw1996]

Hello,

I am currently on Holiday in Cyprus and I am unable to get any service for calls or data.

I have followed guides for iPhones to manually select roaming, checked my virgin media account is active for roaming and I can’t seem to get service.

Would anyone be able to help?

Cheers, Harry

[Molly_T]

Hi Harry! Thank you for getting in touch to let us know! Sorry to hear of your difficulties using your phone whilst on holiday - hope you are having a lovely time otherwise!

You can find all of our information regarding roaming abroad here: virg.in/abroad. You can search specifically for information regarding Cyprus in the bar at the top of the page. You can 'Roam like home' whilst you are away, if you need any additional information about our fair use policy you can find this here: Our Service | Legal | Virgin Media. 

I know you have confirmed you have your account active for roaming. Just a couple of questions regarding this:

-Did you set up roaming 24hours before leaving the UK?

- Do you also have international call barring switched off? 

-Have you performed a reboot on your handset?

All the best. 

[Hw1996]

Hi Molly,

My roaming abroad was already setup ahead of my travel.

international barring is not setup.

I have just rebooted and still no change.

Any suggestions/help would be great.

thanks, harry

[Nathan_B]

Thank you for doing those checks, I think this would need some further investigation so I will send you a PM to confirm your details.

Regards

Nathan

[Nathan_B]

Hi there, just to update the thread.

This issue has now been resolved. @Hw1996 if you need anything further please feel free to post again.

Regards

Nathan

[Guybo18]

I am currently working in Germany and I am unable to get any service for calls or data.

I have followed guides for iPhones to manually select roaming, checked my virgin media account is active for roaming and I can’t seem to get service. I have had this problem now in Italy twice, Germany and various other countries. I shave had no response from your customer service which is pretty poor. Regards Guy 

[Robert_P]

Hello Guybo18

Sorry to hear of the roaming issues experience whilst in Germany, we appreciate you taking the time to raise this via the forums.

I'm eager to help look into this further for you and will send you a Private Message to get some more details from you and look forward to hearing back from you.

Rob

[Guybo18]

Received no message

[Robert_P]

Apologies this wasn't received Guybo18, if you check the top right there should be a purple envelope where you can find Private Messages.

Rob