Hi Harry! Thank you for getting in touch to let us know! Sorry to hear of your difficulties using your phone whilst on holiday - hope you are having a lovely time otherwise!
You can find all of our information regarding roaming abroad here: virg.in/abroad. You can search specifically for information regarding Cyprus in the bar at the top of the page. You can 'Roam like home' whilst you are away, if you need any additional information about our fair use policy you can find this here: Our Service | Legal | Virgin Media.
I know you have confirmed you have your account active for roaming. Just a couple of questions regarding this:
-Did you set up roaming 24hours before leaving the UK?
- Do you also have international call barring switched off?
-Have you performed a reboot on your handset?
All the best.