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Hw1996
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No Service Abroad

Hello,

I am currently on Holiday in Cyprus and I am unable to get any service for calls or data.

I have followed guides for iPhones to manually select roaming, checked my virgin media account is active for roaming and I can’t seem to get service.

Would anyone be able to help?

Cheers, Harry

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Molly_T
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Re: No Service Abroad

Hi Harry! Thank you for getting in touch to let us know! Sorry to hear of your difficulties using your phone whilst on holiday - hope you are having a lovely time otherwise!

You can find all of our information regarding roaming abroad here: virg.in/abroad. You can search specifically for information regarding Cyprus in the bar at the top of the page. You can 'Roam like home' whilst you are away, if you need any additional information about our fair use policy you can find this here: Our Service | Legal | Virgin Media

I know you have confirmed you have your account active for roaming. Just a couple of questions regarding this:

-Did you set up roaming 24hours before leaving the UK?

- Do you also have international call barring switched off? 

-Have you performed a reboot on your handset?

All the best. 

 

Molly
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Hw1996
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Re: No Service Abroad

Hi Molly,

My roaming abroad was already setup ahead of my travel.

international barring is not setup.

I have just rebooted and still no change.

Any suggestions/help would be great.

thanks, harry

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Nathan_B
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Re: No Service Abroad

Thank you for doing those checks, I think this would need some further investigation so I will send you a PM to confirm your details.

Regards

Nathan

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Nathan_B
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Re: No Service Abroad

Hi there, just to update the thread.

This issue has now been resolved. @Hw1996 if you need anything further please feel free to post again.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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