Virgin Media Community

[jimjiminy0]

My battery ran down naturally, and when my phone restarted, it did not detect the sim. It didn't ask for the sim PIN which was active in the settings. As the sim isn't detected, the phone doesn't even offer access to the sim settings.

I've tried putting the sim card in my old phone and that didn't detect it either. It seems like the sim has stopped working. All the wifi-enabled functions work fine, but it means I have no connection when away from wifi.

An ideas ppl?

I have a samsung S10.

[Serena_C]

Hi @jimjiminy0

Welcome back to our Community Help Forum 🙂

Thank you for making this post regarding your SIM, I'm sorry to hear that the SIM is no longer working in any handsets. I would like to order a replacement SIM card for you. I shall send you a private message to obatin the details required now. Please look out for the purple envelope in the top right corner and get back to me when you can!

Best wishes,

Serena

[Paulina_Z]

Hi @jimjiminy0,

Thank you for coming back to me via Private Messages and confirming that the SIM card activation has helped you get connected again and that your SIM is working once again! 🙂 

I'm glad that I could help and that you're back up and running! 🙂

Let me know if you need any more help going forward. Happy to help!

Thanks!