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myjamro
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No Internet cannot set APN

I have dual sim, It was working fine but I tried to use another sim PAYG type, just inserted and never used but somehow it caused issue with VirginMedia 4G purpose sim.

I unsleclected otherPAYG sim and selected Virgin Media sim for all services but could not recover the settings. WiFi, Voice and txt are fine but no data. Tired of every thing, nothing works.

Customer services promised 3 times in a week to send text but nothing arrived. I asked me to type ALL and text it to the number  789922. Also tried various community posts suggestions., Twice did the Factory reset and saved all the setting advised by Virgin Media link

https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

Data is dead. I run out of ideas...

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teabag
Superstar
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Re: No Internet cannot set APN

I'm guessing it's an Android phone?.

I would try:

Take the PAYG SIM out for now, make sure the Virgin SIM is in slot 1, open up main APN settings page, tap the 3dots and select Reset To Default, try the text ALL again to 789922.

If still no APN/data, add a new APN with the all-in-one settings in link below, tap 3dots and Save, then make sure the new APN is selected.

https://community.virginmedia.com/t5/Virgin-Mobile/New-Purple-Virgin-Mobile-SIM-and-need-the-APN-set...

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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