Menu
Reply
DavieA153
  • 2
  • 0
  • 0
Joining in
263 Views
Message 1 of 2
Flag for a moderator

No Galaxy Buds with S21

I have received my S21 today that I had pre ordered on Saturday. But I never received the Galaxy Buds nor the Smart tag. Should these have been in the same parcel or do they come separately? 

0 Kudos
Reply
BenMcr
  • 21.44K
  • 2.34K
  • 4.3K
Very Insightful Person
Very Insightful Person
250 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: No Galaxy Buds with S21

You have to claim them separately. Samsung posted instructions over here

https://eu.community.samsung.com/t5/galaxy-s21-s21-s21-ultra/how-to-claim-your-gift-when-you-pre-ord...

  1. Once your new Galaxy S21, S21+, and S21 Ultra have been delivered and you’re all set-up, launch the Samsung Members app on your new phone.
  2. Tap the Benefits tab and tap the pre-order claim banner. You’ll need the IMEI of your new phone to go through the claims process.   
  3. You’ll receive a confirmation of your claim via email. If the promotions team need any further information to process your claim, they’ll send you an email to move it forward. You’ll receive your gift via recorded delivery.
**********************************
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply