No Caller ID

[lofclofc]

Hi there

My Caller ID is not displaying the incoming number anymore. It used to work but stopped since I put my SIM into my new phone, the Nothing Phone (1)

All come up unknown, tried all the workarounds! all the contacts are on google it's like its not connecting the name to the number!

I reset and tried with no apps installed. Allowed all permissions, turned do not disturb on and off, restarted.

It's like the phone app is not connecting to contact even though it's all on the contact list!

Whatsapp recognizes it.

I tried a caller ID app and that didn't work either. Calling out is fine

Louise

[enlli]

As this is exclusively an O2 phone and it is unlikely anyone here has experience of the model I would suggest you try the O2 forum.

If caller ID works on other phones then it is either a settings issue or some sort incapability with Virgin SIM's, although that is unlikely

[lofclofc]

The Nothing phone is unlocked phone. Not O2, I'm speaking with Nothing also. I wondered If it was an Issue with the sim, maybe I need a new one. This phone does have dual sim too

[enlli]

I know it's unlocked. But as it is sold through O2 at the moment I thought they might have more information. Virgin staff certainly won't have any knowledge of it.

[lofclofc]

Oh sorry, I bought Sim Free from Nothing directly

O2 are useless, was with them for years! Had a nightmare when I had to deal with Note 7 with them!

Louise 

[enlli]

Interesting O2 are telling everyone they have an exclusive on the phone.

Obviously they mean they are the only network allowed to sell it.   Marketing double speak.

[lofclofc]

Hi to anyone with Nothing Phone (1)

Nothing got back to me and they said to turn off 4G Calling in:

Network&Internet, Sims, Calling 4G Calling - Disable...... Fixed Yay

Louise

[Chris_W1]

Hi Louise, I am sorry to hear about the experience which you have had with us and this is not the experience which we want you to have. 

I am glad to hear that you have managed to get this resolved and let us know if you require any further assistance. 

^Chris, 

[lofclofc]

Thank you, I don't want to use data for calling anyway. so didn't mind that being turned off!
Thanks Louise

[Koda]

Hi @lofclofc
Sorry to dig up an older post of yours, but I felt it was important to correct a little bit of confusion and misunderstanding before it causes you any problems.

VoLTE, or 4G Calling is a feature you really don't want to be disabling. Switching that off means when you make or receive a phone call, your phone needs to drop down to the 3G Network to do so. The problem is 3G is starting to get phased out in just a matter of months meaning you may be somewhere that has 4G but not 3G and your calls fail or get missed. Depending on when you became a Virgin Mobile customer, some of the networks that run the Virgin SIM cards could have 3G entirely shut off in just a matter of months!

If you're on the latest iteration of Virgin Mobile, powered by o2, then they are the one network who aren't imminently about to shut off 3G just yet which does buy you a little more time. But it's still worth enabling to gain more signal in more places, higher call audio quality, longer battery life, and the best possible level of compatibility.

And just to settle the final bit of confusion, yes, you will use the 4G or 5G Data network to make calls with this option enabled HOWEVER it will use none of your data allowance. This is entirely zero-rated so you won't be running out of data any quicker or finding yourself being charged extra. It's just the way that 4G and 5G technology works in an effort to be more efficient, rather than some ploy to eat up all of your data by voice calling. 

Hope that both you see this reply, and find it helpful to avoid any confusion.