Virgin Media Community

[Andy978]

I have recently bought a Apple iPhone 12 witch is 5G ready. I have contacted customer support who have confirmed my SIM card is 5G ready. However I’m receiving no 5G coverage even though I’m in a good 5G area. If I go in to settings there are only options for 2/3/4G. Thanks.

[teabag]

Virgin have no 5g for the iPhone 12 yet, it is advertised as coming soon.

[enlli]

Can't remember where I read it on Virgins Web page, but it was to the effect that 5G for the iPhone 12 was coming soon.

[Andy978]

Oh right, wasn’t aware that 5G isn’t ready for the iPhone. So how can it be ready for Samsung and not Apple? 

thanks. 

[enlli]

At a guess probably something to do with carrier updates? 

[bownyboy]

I got a text this morning informing me 5G is now ready. I'm in a 5G area but don't see any options within settings > mobile data > mobile data options > voice & data for 5G, just the usual 2G, 3G, 4G

I'm on iOS 14.4 and in a 5G area. iPhone 12 Pro Max. Have restarted my iPhone as well. 

[bownyboy]

An just like that I now have 5G! I received an carrier update notification. 

[Sibbo]

Same here. Received the text but no 5G option on my iPhone 12 Pro Max

[Andy978]

So I received a carrier update yesterday and now have a 5G option in my settings. I’m currently in a good 5G area according to Virgins coverage map however I’m not receiving any 5G. 

[BenMcr]

Have you tried a reboot of the phone after the carrier update?