Hi all,
Joined Virgin Mobile this week from Three as I have Virgin broadband and my wife is on Virgin too.
I have a Motorola G 5G phone which I've been using on 5G with Three with no problem at all. Have put new Virgin SIM in, and am only getting 4G+ (despite being in a 5G area) and there is also no option on the SIM to set preferred network type to 5G. Only options listed are 4G, 3G and 2G.
Particularly disappointed as I signed up to a 5G service and this is what is listed on my account.
Any ideas/help gratefully received.