Virgin Media Community

[djbullard87]

• Hello. 
  Ordered a new sim yesterday and it arrived today. It claims to be 5G ready but my iPhone doesn’t show that in settings at all. My last SIM card was a Vodafone one and when I went to mobile data options it would show 5G. This SIM card doesn't. It doesn't matter if I'm not in a coverage area it should still show as capable. So has it not been activated properly yet? Or do I have a dud sim? I’ve tried to call twice this morning and explain the situation but they don’t understand and when I explain further they just cut me off I assume because they don’t know what to say. Any help would be appreciated as I moved to this sim thinking I’d have the same as I had in Vodafone minus visual voicemail. 
  thanks. 

[enlli]

Have you signed up as 5G. It's not automatic for new accounts, so I'm told.

[djbullard87]

I have a brand new account. When I called the woman managed to say I had a 5G plan so I’m assuming so. I’ve sent a text to the help line number so hopefully I’ll get a response. If not I’ll try again tomorrow I guess. Unless someone can help on here by then. 

[BenMcr]

The iPhone 12, which is the only one that supports 5G, doesn't yet support Virgin Mobile 5G

https://www.virginmedia.com/mobile

5G: 5G compatible device, Freestyle or SIM Only plan and coverage required.

Download times are based on average 5G download speeds Q3 2019 (at 140Mbps).
For more details see virginmedia.com/shop/broadband/speeds.html

Host a group video call in HD: HD compatible device required

Virgin Media 5G compatibility live date with iPhone 12 series to be confirmed

[enlli]

Typical of Virgin.

[willygee]

Just a wild guess (with absolutely no evidence other than a gut feeling and maybe a touch of misguided hope), is that maybe iPhone 12 support will happen with a Carrier Settings Update bundled with iOS 14.4 when it's released later today 🤞