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djbullard87
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No 5G on new SIM card.

  • Hello. 
    Ordered a new sim yesterday and it arrived today. It claims to be 5G ready but my iPhone doesn’t show that in settings at all. My last SIM card was a Vodafone one and when I went to mobile data options it would show 5G. This SIM card doesn't. It doesn't matter if I'm not in a coverage area it should still show as capable. So has it not been activated properly yet? Or do I have a dud sim? I’ve tried to call twice this morning and explain the situation but they don’t understand and when I explain further they just cut me off I assume because they don’t know what to say. Any help would be appreciated as I moved to this sim thinking I’d have the same as I had in Vodafone minus visual voicemail. 
    thanks. 
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enlli
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Re: No 5G on new SIM card.

Have you signed up as 5G. It's not automatic for new accounts, so I'm told.

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djbullard87
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Re: No 5G on new SIM card.

I have a brand new account. When I called the woman managed to say I had a 5G plan so I’m assuming so. I’ve sent a text to the help line number so hopefully I’ll get a response. If not I’ll try again tomorrow I guess. Unless someone can help on here by then. 

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BenMcr
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Re: No 5G on new SIM card.

The iPhone 12, which is the only one that supports 5G, doesn't yet support Virgin Mobile 5G

https://www.virginmedia.com/mobile

5G: 5G compatible device, Freestyle or SIM Only plan and coverage required.

Download times are based on average 5G download speeds Q3 2019 (at 140Mbps).
For more details see virginmedia.com/shop/broadband/speeds.html

Host a group video call in HD: HD compatible device required

Virgin Media 5G compatibility live date with iPhone 12 series to be confirmed

**********************************
I work for Virgin Media - but all opinions posted here are my own
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enlli
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Re: No 5G on new SIM card.

Typical of Virgin.

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willygee
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Re: No 5G on new SIM card.

Just a wild guess (with absolutely no evidence other than a gut feeling and maybe a touch of misguided hope), is that maybe iPhone 12 support will happen with a Carrier Settings Update bundled with iOS 14.4 when it's released later today 🤞

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