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No 4g on new sim

No 4g on new sim so cant register on the app and get going. Network is showing as virgin tho. Have tried resetting the access point but no luck.

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Re: No 4g on new sim

Hi Annieoracle

 

Thanks for posting and welcome to the community. 

 

My apologies for the delayed reply. Have you got the 4G working since posting? 

 

If not, can I ask a few questions;

 

  • Make and Model of the phone, is 4G definitely an option?
  • If so, have you activated the 4G setting?
  • Has a manual network search been tried?

Kind regards,

John_GS
Forum Team

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