No 4G Again!

[Janny55]

4G signal keeps dropping- told by VM its because they are moving to O2 checked coverage for O2 and Vodafone in my area and absolutely fine.  I live less than half a mile from two masts.

Spoke to VM yesterday and they weren't bothered to be quite honest - customer service was rubbish.  My husband is on VM and is fine, stopped SIM over to his phone same issue, asked for a new SIM but VM won't send one.  I have 18 months on this contract to run and will cancel if this continues as too unreliable!

[Kain_W]

Apologies for the SIM issue faced Janny55,

Welcome to the community. 

May I ask is the issue only occurring around your home or anywhere you go?

Let us know,

[Janny55]

Only have H+ - where as my husband is on 4G 

Happens in home and out and about too

[Kain_W]

Thanks for the response, 

Has this only happened in recent weeks at all?

Cheers,

[Janny55]

Yes 

[Kain_W]

Thanks again,

Just to clarify, did the team complete any check/diagnostics at all?

[Janny55]

yes, tried switching on off, in airplane mode, reset settings 

swopped my husbands SIM to my phone all ok - no issues - mine in his same problem - I am no technical expert but seems like the SIM card.  Can you send me one?

I need a reliable signal as my father is unwell and needs to contact me - sometimes it says emergency calls only 

[Kain_W]

No worries, thanks for the responses.

To investgiate this further I've dropped you a PM.

You'll find the message within the purple envelope icon.

Cheers,