on 03-07-2022 09:57
4G signal keeps dropping- told by VM its because they are moving to O2 checked coverage for O2 and Vodafone in my area and absolutely fine. I live less than half a mile from two masts.
Spoke to VM yesterday and they weren't bothered to be quite honest - customer service was rubbish. My husband is on VM and is fine, stopped SIM over to his phone same issue, asked for a new SIM but VM won't send one. I have 18 months on this contract to run and will cancel if this continues as too unreliable!
on 03-07-2022 10:03
Apologies for the SIM issue faced Janny55,
Welcome to the community.
May I ask is the issue only occurring around your home or anywhere you go?
Let us know,
on 03-07-2022 10:07
Only have H+ - where as my husband is on 4G
Happens in home and out and about too
on 03-07-2022 10:12
Thanks for the response,
Has this only happened in recent weeks at all?
on 03-07-2022 10:15
on 03-07-2022 10:46
Just to clarify, did the team complete any check/diagnostics at all?
on 03-07-2022 11:17
yes, tried switching on off, in airplane mode, reset settings
swopped my husbands SIM to my phone all ok - no issues - mine in his same problem - I am no technical expert but seems like the SIM card. Can you send me one?
I need a reliable signal as my father is unwell and needs to contact me - sometimes it says emergency calls only
on 03-07-2022 12:32
No worries, thanks for the responses.
To investgiate this further I've dropped you a PM.
You'll find the message within the purple envelope icon.