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Jonnylowes
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Newly ported iPhone unable to receive calls and sms

Hi.

I have had my newly ported iPhone a few days now and it’s still not receiving calls or sms. I’ve been on with virgin for over 1 hour this am and still no resolution. Please can someone help?

kind regards

jonny

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David_Bn
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Re: Newly ported iPhone unable to receive calls and sms

Thanks for your post on our Community Forums Jonnylowes and a very warm welcome to you!

 

Sorry to hear there have been difficulties since porting your number over to us and using an iPhone.

 

Can you please advise me if you've been able to update the phone number manually, under the settings on the handset for me?

 

Kindest regards,

 

David_Bn

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Jonnylowes
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Re: Newly ported iPhone unable to receive calls and sms

Hi…unfortunately not…I must’ve tried everything.

thanks

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David_Bn
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Re: Newly ported iPhone unable to receive calls and sms

Thanks for coming back to me JonnyIowes,

 

I'll seek to take a closer look into this for you

 

Please check out the purple envelope in the top right hand corner for a private message from me

 

Kindest regards,

 

David_Bn