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New virgin sim - no mobile data

Since receiving and installing the new sim card I cannot access the internet via the mobile data.

I have tried the sim in another phone and it is the same.

I have tried sending a text 'ALL' to 789922 but never receive a reply.

Any Ideas?

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Re: New virgin sim - no mobile data

APN settings you can enter manually.

Although it says Android the work on iPhone too

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Re: New virgin sim - no mobile data

APN settings... however I could only get it to work with "Authentication Type: PAP" - not CHAP as below.

Internet APN.
Name: WEB
APN: goto.virginmobile.uk
MCC: 234
MNC: 38
Authentication Type: CHAP
APN Protocol: IPv4
APN Roaming protocol: IPv4
Leave all other options blank/Not set

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