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Meetra
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New virgin mobile sim cant register because security question is blank

Just got my virgin SIM after signing up to the oomph ultimate bundle and I want to keep my number the leaflet states to head to virginmobile.co.uk/youraccount but I cannot register because the security question is blank. 789 doesn't give me an option to set a security question so now I cannot setup a virgin mobile account.

 

Meetra_1-1599757249401.png

 

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Steven_L
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Re: New virgin mobile sim cant register because security question is blank

Sorry to hear that you're having issues with your online mobile account Meetra.

 

If you haven't been able to get this looked into further or would you like me to take a further look into your account for you?

 

If you need help, we can do this over a private message, so that we can clear account security and maintain the security of your account. Please let me know if you need any further help.

 

Regards

Steven_L

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Meetra
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Re: New virgin mobile sim cant register because security question is blank

Please, I've not been able to get this sorted and could use the help, I've got my new sim working, I can make calls, text and have data but I cannot access a virgin mobile account page due to the blank security question and I need to get into it to check for my pac code as my number hasnt been brought over even though I specified a pac code when I signed up to the bundle, I activated the sim last thursday so it should have gone through by now.

 

Thanks

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Steven_L
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Re: New virgin mobile sim cant register because security question is blank

Thanks for coming back to me Meetra, I can get this looked into for you.

 

I will need to send over a private message, so that we can clear account security and get you into your online account.

 

Regards

Steven_L

Meetra
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Re: New virgin mobile sim cant register because security question is blank

That would be great thanks.

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Steven_L
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Re: New virgin mobile sim cant register because security question is blank

The message should be with you now Meetra, please respond and we can get this sorted.

 

Regards

Steven_L

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Steven_L
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Re: New virgin mobile sim cant register because security question is blank

Glad to hear that it worked and you can now create your online account.

 

Please let me know if you have any further issues @Meetra

 

 

Regards

Steven_L

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