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DutchDove
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New user, can't make outgoing calls.

Have tried all of the suggested fixes.... turned the phone off and on dozens of times... none of it made a blind bit of difference. Rang customer service who asked me to call back tomorrow. I can tell you if this doesn’t get sorted soon, I'll be returning to my original supplier and cancel my contract with Virgin mobile. When I googled the issue there appear very similar ongoing problems similar to mine over the course of the past 10 (!!!) years. I'm concerned it takes Virgin a looking time to truly resolve technical problems sufficiently.
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Forum Team (Retired) Rich_B
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Re: New user, can't make outgoing calls.

Hi DutchDove,

 

Welcome to the community and thanks for posting.

 

Please accept my apologies for this, I appreciate it's not the best start to life with us. I know if you've ported your number across this could been one reason for the delay.

 

I'm hoping this has been resolved since posting. If not, please come back to me as soon as possible and I'll assist further.

 

Thanks


Rich
Forum Team

Can make calls, but no data? Check your "Virgin Mobile APN settings"

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