Menu
Reply
Superphot
  • 65
  • 1
  • 13
Dialled in
194 Views
Message 1 of 3
Flag for a moderator

New trade in system for mobiles.

Hi

Can someone from VM give an update on when the "Smart new website" will actually arrive. It has been on it's way for many months now.

Despite the poor customer service VM does offer pretty good value for money and I would like to early upgrade, the lack of trade ion service is losing Virgin business!

0 Kudos
Reply
Superphot
  • 65
  • 1
  • 13
Dialled in
157 Views
Message 2 of 3
Flag for a moderator

Re: New trade in system for mobiles.

Guess the  "New website is on its way" banner on the webpage might be up there for some time. It seems that Redeem,  the new company chosen by VM  to service trade in services has gone into administration with little chance of being recovered. Notwithstanding the impact on the employees of Redeem in increasingly difficult times, where , if anywhere, will Virgin go next? There is a world-wide shortage of many of the materials used in mobiles. It should make sense that the potential for phone recycling needs to be exploited. Or have VM decided to give up. If anyone from Virgin is reading these, why not update your customers? You never know, you might actually sell some products

0 Kudos
Reply
Emily_G
  • 4.78K
  • 207
  • 285
Forum Team
Forum Team
133 Views
Message 3 of 3
Flag for a moderator

Re: New trade in system for mobiles.

Sorry to hear you feel this way on the work happening on the website currently. 

 

I've raised the concern to the team.

 

Thanks, Emily.

0 Kudos
Reply