New sims don't work for Huawei mobile WiFis

[nancytownsend]

I've received new sims for my 2 Huawei mobile WiFis, but they don't work. I have tried to find an answer through Virgin's help pages but there is nothing related to these devices, despite the fact that they were provided by Virgin Mobile in the first place. Does anybody know how I can get to talk to anybody about this? I don't have a Virgin phone to call them from.

[John_GS · Accepted solution]

Hi @nancytownsend

Thanks for posting - sorry for the confusion over the SIM's - this is because they're awaiting activation. I'll send you a PM now to assist 🙂

Best,

[John_GS]

Hi @nancytownsend

Thanks for joining me on PM. I've activated both SIM's for you now 🙂

Let us know if anything further we can assist with

Kind regards,

[nancytownsend]

Thank you very much for your help John.