New sim

[johnphilp]

I purchased a new oppo phone and did not realize that I could alter the size of my sim card. Virgin sent me a new sim and the grandchild informed me how to rrsize it, doh. This card did not work, so we resized the old card, which worked, yay. Will the old card stop working and what will happen to the new sim that did not work, Thankyou from an old bloke who is not as smart as his new smart phone

[Akua_A]

Hi @johnphilp,

Welcome to our community forums and thank you for your first post.

Sorry to hear you had issues with your new sim card as well as resizing the sim. Just to confirm, are you using the old sim from our services? Did you try activating the new sim as seen here https://www.virginmedia.com/help/mobile/activate-sim? If so, what happened? 

Thanks,

[johnphilp]

Yes I am using my old sime as the new sim, when placed in theoppo flagged up an error of something like no mobile data.???

[Akua_A]

In this case, I will send you a private message to further look into this @johnphilp.

Please look out for the purple envelope and provide a response when you can.

Thanks,

[Akua_A · Accepted solution]

No problem at all @johnphilp.

Please do not hesitate to contact us if you need any further help 🙂

[johnphilp]

Thanks for your help, much better than phoning 789

[Akua_A]

Happy to help any time @johnphilp 🙂

[Danielhanko]

Ive gotten my new sim almost 2 weeks ago, i popped it in my phone put the unlock code in and waited over 24hrs to see if it will connect to the network as it said on the card it came with but since them no signal cant call anyone message or use the mobile data and I’m just paying my bills.Can anyone please help me solve this?

[Ayisha_B]

Hi @Danielhanko,

Welcome to our Community Forums and thanks for your post. 

I am sorry you're experiencing some issues with the service following on from the new SIM. 

Just to clarify, has this been activated?