New sim

[NIKKIHAYDOCK]

I’ve been sent email saying a new sim has been sent out. I didn’t order one. I checked my bill and I can see charges but I don’t know what for.

Please Help.

Thanks

[Carley_S · Accepted solution]

Hi @NIKKIHAYDOCK

Welcome to the community. 

Sorry to hear about your concerns over a new Sim being sent. We are currently in the process of moving all of our customers over to the O2 network. In some cases this requires that we send out a new Sim to enable this. 

If you are still concerned we can certainly look into this further for you to confirm the details. 

[NIKKIHAYDOCK]

Thanks for fast reply. Yes please can you check as I only got sent a sun a few weeks ago. Can you check charges on account also please. Thanks 

[NIKKIHAYDOCK]

Got sent a new sim that was meant to say

[Carley_S]

Certainly, we can check this out for you. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon. 

[Kain_W]

Hi there NIKKIHAYDOCK,

Apologies for the issues faced, Carley is currently out of office so I've assigned this to myself to investigate.

I've dropped you a PM to discuss further.

Regards,