Haven't received new sim to replace old PAYG. Had a couple of letters but no SIM, phone no longer works, still money on account. Phone used as emergency car phone. Would like SIM or cash please. Tried other means of contacting VM but no luck.Can you help?
Think it is everyone who has an old SIM in an old non-smartphone and possibly more than about 10 years old! Started a new post as that is what the first page suggests and there are definitely a lot of us if the number of posts that have similar titles are anything to go by!
Welcome back to our Community, sorry that you've not yet received your new SIM as yet but have had the letters. We'll need to check your account for you and see if we can get a new replacement one sent out for you.
We have a few accounts listed under your forum information so to ensure we have the correct one I'll pop you a Private Message so we can go through security and chat freely. Please look out for the Purple Envelope and pop me a reply when you can.